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Frequently Asked Questions

Please read questions that we're frequently asked about in regards to hiring a car.


What is collision damage waiver (CDW)?

This means if the rental car is damaged, you will be covered for the cost of repairing the vehicle, you will however have to pay an excess charge towards the cost of the repair. This excess will depend on the rental agent and the type of vehicle. This applies regardless of fault. This waiver does not include international damage/gross negligence, damage by using incorrect fuel, damage to tyres, loss of keys and damage caused as a result of a breach of rental agreement.

Domestic US rates generally do not include CDW.


What is a vehicle theft waiver?

This removes or reduces the renter’s liability for the attempted theft or theft of the rented vehicle. The waiver may carry an excess/deductible amount, which means that the renter will be liable for a certain amount of the value of the vehicle damaged or stolen, for example up to first £2,000 of the damage.

Domestic US rates generally do not include Theft Waiver.


What is third party liability insurance?

Every country has a minimum amount of insurance needed for someone to be permitted to drive. This covers the renter’s liability for any damage caused to other people and/or other people's property. It is usually limited to a maximum of €1,000,000. The insurance is limited and there may be excess i.e. you may be liable for any amount over and above the value of the insurance.

Domestic US rates generally do not include Third Party Insurance.


What is a premium location/airport fee?

These are fees charged at some locations to cover the costs of services in the location. They are generally included in your on-line quote, however some rental agents will charge an additional fee if you take out any optional extras at the rental desk. This extra fee is payable at the rental desk.


What is VAT local tax?

This is a tax applied by the government on car rental and the percentage (%) varies from country to country.

This tax is generally included in your online quote but you will be subject to tax if you agree to any optional extras at the rental desk.


What is road fun tax / VLF ?

This is a charge applied by rental companies to cover the cost of vehicle licensing.
This charge is generally included in your on-line quote.


What is unlimited mileage?

Unlimited mileage is generally included in our rates; however some rental agents may only offer limited mileage. Please check your rental conditions before completing your booking.


What is Break Down Assist?

Breakdown assistance is provided by the rental agent so you will need to contact them directly to report any mechanical failures. Breakdown assistance will only cover you for any mechanical failure of the rental vehicle. You can obtain further information regarding the terms of the cover from the rental provider.


What is your cancellation procedure?

Partpaid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk):

Prepaid Rentals (when the entire rental amount has been prepaid):

Postpaid Rentals (when the entire rental amount is due on arrival at the rental desk):

There is no cancellation fee.

It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by side) with their vehicle reservation, i.e. LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third parties like Mondial. In the event that you cancel or amend a credit/debit card booking CarTrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).


Can I amend a confirmed booking?

Yes. Go to our manage booking page to amend your booking.


How can I add additional or extra drivers to my booking?

Additional drivers can be added on arrival at the rental office. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.


What is a voucher and why do I need one?

Your rental voucher is a document, which will be emailed to you and must be printed and produced at the rental desk when you pick-up your vehicle. It is imperative that you have it in your possession. If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may ask you to pay more or refuse you your rental. If you do not produce your voucher at the rental counter we cannot accept any appeal for a refund.


I can't find my voucher. Could you please send the voucher again?

Please use our manage booking page to view and print an online version: Remember to take this to the rental counter with your driving licence and the credit card.


What happens if I do not take my voucher with me?

If you do not have correct paperwork when picking up the vehicle then the car rental supplier may refuse to rent the vehicle to you.


What is a fuel policy?

A fuel policy is a specific term and condition set by the car rental agent regarding the charge associated with the fuel of the vehicle. Car rental agents have different fuel policies. Please check your terms and conditions for the specific fuel policy or rate details on step 2 of the booking process.


What are age restrictions?

Age restrictions are set by car rental agents. This means that for insurance purposes the car rental agent may have a minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or senior driver's fee for specific age groups.


I have booked a baby/booster for my child. Where can I see this confirmed in my booking?

Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked including baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. Please note, these extras are only requested and not guaranteed.


I have booked additional drivers. Where can I see if this is confirmed in my booking?

Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the addition extras you have booked for example baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival.


How do I reduce the excess on the vehicle?

You can purchase additional insurances to reduce the excess on the vehicle. This can be done at the car rental agent's office on arrival. If you choose not to purchase additional insurances a pre-authorisation is required. This pre- authorisation is taken from your credit card. Please see your terms & conditions for further details.


What is an international driver's licence and why do I need one?

The International Driving Licence (IDL) is recognised worldwide as a valuable document that identifies its holder as a licensed driver when your licence is not in the same language as the country in which you are driving. You must also produce a National Driver's Licence with this licence; otherwise it will not be accepted.


Do I need both parts of my British Licence to rent a vehicle?

If you have the new photo ID licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any 'picture' script then you will need to obtain an international driver's permit before you travel from your country of residence.


What is included in my rental?

95% of our pricing is inclusive. Please note though, that in some countries, there are exclusions when you receive your quote. Click 'rate details' on Step 2 of the booking process to see what your rate includes.


What taxes are included in my rental?

The prices quoted on the website are normally tax inclusive. However some optional extras that are listed on the voucher or in the rental conditions may not include tax (VAT). In this case it will be indicated. Please check the rental conditions online or on the rental voucher if you have already made your booking for what taxes are included.


Why doesn't Compare Car Hire Prices display car rental brands?

As you know, Compare Car Hire Prices searches and compares the prices of 550 car rental agents to offer you the cheapest rates in the market. Rental agents constantly compete against each other to ensure that we display their rate as one of our cheapest available offers. Therefore, in the interest of fair competition between our car rental agents, we cannot identify their brand names until after you have completed your booking.


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